Complaint

The basis for the complaint (warranty card) is the proof of purchase - a receipt or a VAT invoice.

We consider complaints usually within 21 days from the date of delivery.

If the complaint is accepted, the product will be replaced with a new one free from defects.

If the exchange is impossible, we return the money to your account.

Goods sent to us should be clean - dirty or unsanitary will be sent back without considering the complaint at the expense of the buyer.

Goods that have traces of attempts to repair on their own loses warranty (does not mean complaints).

We do not collect COD shipments and from Paczkomaty.

The costs of delivery of the goods are borne by the Buyer, if the complaint is considered justified, the product is sent back to the customer at the expense of Partyzant.pl.

The tailor-made goods are subject to the tailor's corrections within no more than 40 days from the date of dispatch of the goods.

Complaint procedure

The Buyer may submit complaints to the Seller regarding the concluded Agreement at kontakt@partyzant.pl, or in writing to the Seller's address.

A correctly submitted complaint should contain at least:

  • name, surname, address, e-mail address of the Buyer,
  • the date of conclusion of the Agreement constituting the basis of the complaint,
  • the subject of the complaint, indicating the Buyer's request,
  • all circumstances justifying the complaint.

A ready complaint form can be downloaded here.

If the data or information provided in the complaint need to be supplemented, before considering the complaint, the Seller asks the complainant to supplement it in the indicated scope.

The seller recognizes the complaint within 21 days from the date of its receipt in the correct form.

The response to the complaint is sent to the e-mail address provided by the Buyer or to the traditional postal address.

Ability to use non-judicial means of dealing with complaints and redress and access to these procedures:

The buyer who is a consumer has the opportunity to use the out-of-court method of dealing with complaints and pursuing claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Bydgoszcz. Information on how to access the abovementioned mode and procedures for resolving disputes, can be found at the following address: www.uokik.gov.pl, in the tab "Settlement of consumer disputes".

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